- Once your order has been placed, you will receive a confirmation e-mail.
- If you didn’t receive our confirmation e-mail, please contact us at firstname.lastname@example.org
- Once your order has been placed, it will no longer be possible to modify it.
We take from 2 to 5 working days to ship your order, depending on the kind of garment and on the quantity of articles ordered. Even though we try to always ship on time, we could have some delays during particularly busy times. In that case we would ask you to be patient as we are a small artisan brand, and each and every garment we produce takes time and care to be made.
Shipping to Italy is free of charge for orders of €300 or more.
The shipping costs for orders of less than €300 is €10.
The shipping costs for for orders of less than €300 to Europe is €19,90.
NON EUROPEAN COUNTRIES
The shipping costs for orders of less than €300 to non European countries is €39,90.
RIGHT OF WITHDRAWAL
In accordance to the legal provisions in force, the customer has the right to withdraw form the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
It will therefore be possible for the customer to withdraw from the purchase agreement up to 14 days after the date of receipt of the products purchased online.
In the case of multiple purchases made by the customer in a single order and delivered separetely, the 14-day term starts from the date of receipt of the last product.
The customer who intends to exercise his/her right of withdrawal must communicate it by means of an explicit declaration, which can be done through a Return Form. The Return Form can be found inside the package containing the items ordered online.
Returns will be accepted only if the items are in their original state, with tags on them, unused and undamaged.
The unwanted items must be sent back to the following address:
Via del Masini 26
55014 Marlia LU
The shipping costs for returned items will be charged to the customer.
Once we receive the items that the customer wants to return, they will be inspected to verify their conditions. If the return is accepted you will receive a confirmation e-mail and the full refund of the purchase.